Quality

Quality Assurance

Our Quality and Sustainability Commitment

Başak Metal is the export arm of Er-Bakır, bringing the company’s high-standard production capabilities to international markets.

We adopt a management approach based on continuous improvement principles, reflecting our commitment to all stakeholders.

The ISO 9001 Quality Management System, IATF 16949 Automotive Quality Management System, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System, ISO 50001 Energy Management System, and ISO 27001 Information Security Management System implemented at Er-Bakır’s production facilities form the foundation of the reliability and quality of all products delivered to our global customers.

Through these certifications, our product quality is continuously improved, environmental impacts are minimized, occupational health and safety standards are maintained, and information assets are safeguarded at the highest level.

As Başak Metal, we integrate Er-Bakır’s customer-centric approach and sustainability commitment into our export processes, building trust-based, long-term business relationships with our international partners. `

Quality Control

Our Quality Control Assurance

All products exported by Başak Metal undergo Er-Bakır’s comprehensive quality control processes. To ensure product quality, detailed analyses are performed in Er-Bakır laboratories on raw materials, finished products, and critical process parameters. Case-specific evaluations are also conducted on customer samples.

These processes are carried out by specialized personnel using highly precise measurement equipment, ensuring consistent and reliable test results. In addition to standard test protocols, customized and customer-specific methods are also developed.

Er-Bakır’s modern laboratory infrastructure enables visual, mechanical, electrical, and chemical testing, conducted across four dedicated laboratories:
• Continuous Casting Quality Control Laboratory
• Wire Drawing Quality Control Laboratories
• Chemistry Laboratory
• Physics Laboratory

Test results are reported in accordance with customer requirements and provided together with acceptance test certificates compliant with EN 10204-3.1 standards.

At Başak Metal, we proudly deliver our products to global markets backed by this robust quality control framework.`

Dear customers,

We think that the best way to get the highest efficiency from our products and to serve you better is to communicate clearly and effectively at the right time. To our customers, whom we consider as business partners; the rules to be followed in the entry control, use of our products and in the matters we think would be appropriate when a nonconformity occurs are summarized below. We express our belief that you will show the necessary sensitivity regarding this article that we have prepared in order to serve you better, and we wish you a good work.

Receiving The Product and Delivery Supervision

Reels, baskets and pallets are received and checked.

Check whether there are bumps, wet, torn packaging, etc. packaging defects that may have occurred during transportation.

If there is a damaged packaging, please provide feedback (with explanation, photo, video, etc.) at the product delivery stage.

Use appropriate equipment while transporting or unloading the product to avoid damage to the product. For example: forklift, pallet truck and crane.

Do not touch the wire surface with bare hands and avoid using the wrong equipment during tilting, be careful against hand and foot jamming.

When unloading the reels from the vehicle, the right equipment (forklift, crane, etc.) must be used. Do not drop the reels, do not drop them from a height.

When a nonconformity is encountered during the access control phase; please provide feedback with product lot number, description of nonconformity and sample, lot number, photo, video etc.

During Product Stocking and Usage

Do not open the product packaging until the time of use, repackage it if it is opened for access
control purposes.

Stock the reels, baskets and/or pallets so that they do not collide with each other.

Pay attention to hand and foot jamming when handling reels, baskets and pallets.

Store the empty reels and baskets under suitable conditions so that they are not affected by impact and corrosion, and protect their inner and outer surfaces against impacts.

Protect the products from dusty and humid environments, keep them away from chemical vapors.

Avoid touching products with bare hands as much as possible.

Use the material within 4 weeks after opening the package of the product, otherwise the material may oxidize.

Do not lift, carry or roll the product by hand.

Ensure that the product lot number is left on the reel/basket until the end of use.

Take precautions against external influences (dust, moisture, chemical vapor, impact, oil, etc.) by covering partially used products with nylon/cardboard.

Fix the ends of the partially used products in a way that does not allow mixing. Especially in multi-wire products, if not fixed properly, it may cause breakage during use.

Prevent the use of carrier packaging materials (spools, baskets and pallets) for other purposes.

In order to prevent the bent products from opening, place them in your transmitter in accordance with the lower end direction.

For products whose carrier packaging material is baskets, make sure that the height of the basket dispenser is at least 2 meters above the top of the basket.

Avoid shaking or dropping the reels and baskets.

Avoid storing the product in uneven and rough places, where there may be high vibration and vibration.

In Case of Complaints and Returns

Be sure to specify the lot number of the relevant product, sample, photograph, video, lot number, how the problem arises, etc. that will help to define the problem and understand and eliminate the nonconformity. Send the information along with the complaint to the address below.

satis@erbakir.com.tr

Make sure that the products to be taken back for examination are returned in an appropriate and impact-free manner.

Packaging Material Returns:

Make sure that the packaging materials (steel/plastic reel, steel basket and steel pallet) are returned as they were sent to you.
Return the reels on the pallet and the baskets upright.

Thank you for ensuring the recycling of wastes (copper, cardboard, nylon, plastic, etc.) arising from the products used in accordance with legal requirements.

IF THE ABOVE WARNINGS AND PRECAUTIONS ARE NOT FOLLOWED, THE MANUFACTURER CANNOT BE HELD RESPONSIBLE FOR NEGATIVE AND INCONVENIENCES THAT MAY OCCUR IN OUR PRODUCTS.

TERMS AND CONDITIONS OF SALE

1. GENERAL PROVISIONS

1.1. These Terms and Conditions of Sale ("Terms") apply to all sales transactions made by Er-Bakır Elektrolitik Bakır Mamülleri A.Ş. and Başak Metal A.Ş. ("Seller").

1.2. By placing an order, the Customer agrees to these Terms. 1.3. The Seller reserves the right to amend these Terms at any time.

2. PRICE AND PAYMENT

2.1. Product prices are subject to the prices set by the Seller unless otherwise agreed in writing.

2.2. Payment must be made within the period and currency specified in the invoice.

2.3. Legal interest rates may apply to overdue payments.

3. DELIVERY AND TRANSFER OF RISK

3.1. Delivery time is determined in writing between the parties.

3.2. Ownership of the products remains with the Seller until full payment is made.

3.3. The Customer is responsible for any damages occurring during transportation.

4. WARRANTY AND RETURN CONDITIONS

4.1. The Seller guarantees that the products comply with the specified technical conditions.

4.2. Defective products must be reported in writing within 7 days of delivery.

4.3. Products cannot be returned without the Seller's approval.

5. LIMITATION OF LIABILITY

5.1. The Seller shall not be liable for indirect damages or loss of profits.

5.2. The total liability of the Seller shall not exceed the total order value.

6. FORCE MAJEURE

6.1. The Seller shall not be held responsible for non-fulfillment of obligations due to force majeure events such as natural disasters, war, or strikes.

7. GOVERNING LAW AND JURISDICTION

7.1. These Terms shall be governed by the laws of the Republic of Turkey.

7.2. Denizli Courts shall have jurisdiction over any disputes arising between the parties.

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